Returns & Exchanges
At Zeraki Jewels, we want you to be completely enchanted by your purchase; if you are not satisfied, we offer a 30-day return policy for items in their original, unworn condition. Our streamlined process ensures your exchange or refund is handled with the same care and precision as our handcrafted jewelry.
Initiate Your Request
Log into your Zeraki Jewels account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization Number.
Secure Packaging
Place the jewelry in its original velvet box and protective shipping container, ensuring all certificates of authenticity and tags are included.
Ship the Parcel
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our gemologists verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing